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Frequently Asked Questions

1

What is SwiftPay?

SwiftPay is a payment gateway that allows e-commerce businesses or online stores to easily accept digital payments through online bank transfer that instantly debits their customer’s savings account.

2

How does SwiftPay work?

SwiftPay works by adding a plugin to your e-store’s checkout page that will let your business start accepting payments. Your customers can pay by choosing their bank, entering their credentials, and selecting the bank savings account they want to debit. And that’s it! Your account is credited after the customer’s account has been debited.

3

How can I contact you? What’s your number?

Thank you for reaching out to us. We are here to help weekdays 9AM – 5PM. You can also sign up and/or schedule a product demo at no cost by contacting Mike from Sales at +63 960 890 9167.

4

Is SwiftPay regulated by the Bangko Sentral ng Pilipinas (BSP)?

Yes. Swiftpay is regulated by the Bangko Sentral ng Pilipinas and is an officially registered operator of payment systems (OPS) under the Republic Act No. 11127, or the National Payment Systems Act (NPSA).

5

What are the main benefits for merchants using SwiftPay as a payment gateway?

SwiftPay provides several benefits, but the main ones are:
• Simplified and faster checkout process to let your customers pay instantly without leaving your website
• Usable by over 5 million Filipinos who are able to pay online with their bank savings account
• 50% lower payment processing fees compared to other payment gateways available in the Philippines
• Digitized record of transactions through daily settlement reports

6

Are there fees that merchants need to pay to set up and start using SwiftPay?

None. There are no fees when it comes to setting up SwiftPay. We charge zero registration fee, and our team will do the installation and implementation for free with no hidden charges.

7

How long does it take to install and activate SwiftPay on my website?

It will only take a few minutes because we have a plug-and-play technology that does not require IT knowledge so that SwiftPay can be installed on most e-commerce platforms by just activating its plugin.

For detailed instructions on how to do it on Shopify or WooCommerce, please navigate to https://swiftpay.ph.

In case you use an e-commerce platform that we do not support yet, you can still integrate with us using SDKs and APIs that we provide. If you use a custom solution, the installation process will take more time. For more details, please go to our homepage at https://swiftpay.ph/.

8

I already have a payment gateway installed. Do I need another one?

You can set up several payment gateways in your e-store, and we will even help you with this.

With SwiftPay, you have an additional payment method that empowers your customers who are more comfortable paying in cash vs. credit — but this time, they’ll be able to do it paperless by paying digitally from their bank accounts.

9

Is SwiftPay like an e-wallet with money-storage capacity?

No. Swiftpay is a payment gateway and not an e-wallet. We bridge transfers directly from the shopper’s bank account to your business’ bank account.

Meanwhile, an e-wallet lets one store funds but may come with more transfer fees.

10

How fast is payment received from the shopper’s account to the merchant’s account with SwiftPay?

90% of transactions are guaranteed to be reconciled within 24 hours due to our built-in automated settlement system. For the remainder, SwiftPay reserves the right to process it slightly slower in order to carefully review possible suspicious transactions and make sure that your money is safe and secure.