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Frequently asked questions

What is SwiftPay?
SwiftPay is a payment gateway that allows e-commerce businesses to easily accept online payments from their customers through online bank transfers that debit their customer's regular saving accounts instantly (so-called direct debit).
How does it work?
As a business owner, you first add a plugin to your checkout page to start accepting payments. From now on, your clients can finish the purchase by completing a payment - they select the bank they have an account with, enter their credentials, select the savings account they want to debit and that's it! Customer account is debited, your account is credited.
Is it regulated by BSP?
Yes! SwiftPay is registered as an official operator of payment systems (OPS) under the Republic Act No. 11127, or the National Payment Systems Act (NPSA).
What are the main benefits for merchants using SwiftPay as a payment gateway?
SwiftPay provides you with several benefits, where the most important ones are the following:
  • Simplified and faster checkout process giving your customers a possibility to complete an instant, online payment without leaving your website;
  • Access to 5M Filipinos who can pay online using the money stored in their regular savings accounts, without a need to have credit cards or e-wallet accounts;
  • 50% lower payment processing fees compared to other payment gateways available in the Philippines;
Are there any fees that merchants need to pay to start using SwiftPay?
No, there are no fees for installing SwiftPay in your online store. No activation fee, no implementation fee, no other hidden fees.
How long does it take to install and activate the SwiftPay service on my website?
For most e-commerce platforms used in the Philippines, we provide a plug-and-play technology that does not require IT knowledge. The installation requires you only to activate an extra SwiftPay plugin on your e-commerce platform. The entire operation takes just a few minutes at most. For detailed instructions on how to do it on Shopify or WooCommerce, please navigate to our main site: https://swiftpay.ph In case you use an e-commerce platform, which we do not support yet, you can still integrate with us using SDKs and APIs that we provide. uses a custom solution the installation process will take more time. For more details, please navigate to our main site: https://swiftpay.ph
I already have a payment gateway installed. Do I need another one?
You can use more than one payment gateway, or you can entirely switch to us if our services cover all the services that your previous provider offers. The unique value proposition of SwiftPay is a possibility for your customers to pay directly from their bank accounts. It is not that common in the Philippine market, and it is considered a game-changer, so this might be a good enough reason already for you to add our services to your online store.
Does SwiftPay store our customers' money on their personal accounts in a way similar to how mobile wallets operate?
No. We are a payment gateway that does not store your customers' money in any physical or electronic form on the accounts assigned to them. We only transfer money from the buyer's account to the seller's account via our internal reconciliation accounts.
How long does it take to transfer the money from the buyer's account to the merchant's account?
We have built an automated settlement system, which guarantees that 90% of transactions will be reconciled within 24 hours. For the remaining ones, we reserve the right to process it slightly slower, as we need to carefully review all suspicious transactions to make sure your money is safe and sound.
How will I know you are not cheating me with the settlements?
On a daily basis, you will receive a settlement report showing all the transactions processed via Swiftpay, which you can then compare to all the transactions recorded in your store. Apart from that, please note that the services offered by SwiftPay are regulated by the Bangko Sentral ng Pilipinas. We are an official payment systems operator (OPS) under Republic Act No. 11127, or National Payment Systems Act (NPSA).
My customers all pay in cash, so what can SwiftPay offer me?
With SwiftPay, you will be able to offer online payments, which are becoming greatly popular nowadays amidst the pandemic. Moreover, your store will gain instant access to more than 5 million potential customers who are connected to SwiftPay. With online payments, you will not need to wait several days for the money to arrive because it will reach your bank account within 24 hours. Your client experience will improve, and revenue will increase.
Will you be changing anything in my store?
SwiftPay plugin extends only your store's checkout page by adding additional payment form and nothing else. Thanks to SwiftPay your customers will be able to pay instantly, without waiting for the traditional bank transfers to arrive, which might take even several days.
Can I resign from using SwiftPay?
Yes, if you are not satisfied with our services (which has never happened before) you can cancel our services at any time without paying any fees. But in case you have any concerns, shoot us an email first as we are confident we can solve any issue you might have.
How many years of experience does your company have?
SwiftPay, Inc. has been formed as a new and independent entity which goal is to offer SwiftPay services only. However, it is a sister company of https://miquido.com and https://nextbank.ph, which are both well-established companies operating in the Philippine financial market since 2011, working with local banks, lending institutions, cooperatives, pawnshops - providing them with high-quality services and technologies.
I don't see the question I want to ask in the FAQ list. Where can I send my inquiry?
You can contact us through the contact form on our website or directly by sending an email to contact@swiftpay.ph.
How do I pay for the first time using SwiftPay?
The first time you want to pay via online bank transfer, you need to register and activate your SwiftPay account and link it with your regular savings account. Once done, you will now be ready to complete online purchases in one- or two-click payments, depending on the bank you use.
How do I pay for every succeeding time using SwiftPay?
Once you activate your SwiftPay account, every succeeding payment will require you just one or two clicks to complete it.
  • One-click payments - if you have an account with the bank that integrated SwiftPay into their mobile banking app, the moment you click "Pay" button in the store, your mobile banking app will immediately present a popup with transaction details asking you to confirm.
  • Two-click payments - if you have an account with the bank that did not integrated SwiftPay into their mobile banking app, you will need to login to your SwiftPay account first and then confirm the transaction using one-time password (OTP) sent to your mobile number.
Is it safe to use SwiftPay?
Yes, services offered by SwiftPay are regulated by the Bangko Sentral ng Pilipinas. We are the official operator of payment systems (OPS) under the Republic Act No. 11127, or the National Payment Systems Act (NPSA).
Is SwiftPay available 24/7?
Yes. Payments through SwiftPay are available 24 hours a day, 7 days a week. However, SwiftPay requires your bank systems to be online, so please consider the maintenance schedules defined by your bank.
Can I pay via SwiftPay if I don't have a credit or debit card?
Yes. This is the beauty of SwiftPay. You can use your existing savings account to complete an instant, online payment. No credit or debit card is required.
What are the fees for paying through SwiftPay?
No, as a payer, you do not incur any fees. It is all covered by your merchant.
Where can I check my payment status?
When you make a transfer using SwiftPay, you will receive two email notifications from us - the first one once your payment is started and the second one when it is already completed. Apart from that, you should be able to check your payment status on your merchant's website.
The funds were debited from my account, but I have no updates regarding my order. What should I do now?
Please contact your merchant directly. In case you have problems confirming with him that the payment was done, share with him your electronic banking statement or reach us so we can generate a confirmation for you.
My transaction was declined. What does it mean?
Most likely, you had insufficient funds in your bank account and this is what the error message informed you about. When you replenish your account, feel free to repeat the payment. If it still fails, please contact our support.
How do I cancel a transfer? Can the money be returned to my account?
Your money is credited to the store's account right away, and we do not have the right to process refunds. In this situation, please contact the store directly, explain the situation and ask for a refund.
I started a payment, received an email notification, but did not complete it. Will my account be debited or not?
Of course not. We will not debit money from your account until you complete the entire process. Please note that you will receive a notification each time you start a payment and each time you finish the payment - this is for a clear track of actions and results. If you have not completed the entire process and confirmed the transfer, be assured that the payment has not been completed and never will be. Therefore, the money will not unexpectedly disappear from your account.
My bank is not listed on the list of the banks supporting SwiftPay. What can I do?
In that case, you will not be able to use SwiftPay to complete the payment. We are gradually expanding the network of banks that support our payment system. You can help us by reaching your bank and submitting your request for them to join SwiftPay.
I have a question about product details, delivery, merchandise claims, and more.
For these types of inquires, please contact your merchant directly. SwiftPay only acts as a payment intermediary to transfer the funds from you to the intended recipient.

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